« Your establishments as your customers perceive them,

the customer experience as they live it. »

 

Agence AZ offers

a discreet, factual, and objective observation and intelligence service,

working confidentially in the field.

 

Agence AZ offers

a discreet, factual, and objective observation and intelligence service,

working confidentially in the field.

 

We observe and analyze your establishments in real-life conditions,

focusing on the defined specifications.

 

Our goal is to enable you to better control and improve your customer experience,

as well as the brand image conveyed by your establishments and your teams.

 

We enable you to discover the experience

and perceptions of an average customer in a simple and effective way.

 

Why choose this service :

 

• Because the welcome, attitude, cleanliness, and consistency make all the difference.

• Because your teams need concrete, factual feedback in order to improve.

• Because an outside, professional eye is often much more objective.

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« This service is aimed at shops, hotels, restaurants, agencies, franchises,

wellness centers, and more generally, any establishment that welcomes the public. »

 

We monitor and observe :

 

What we call Service Quality and compliance with Operational Processes :

 

• Customer reception and commercial behavior : smiling, listening, availability, quality of customer communication.

• Compliance with your processes and brand image : compliance with sales or advisory steps, compliance with internal guidelines and standards.

• Cleanliness, condition, and atmosphere of the premises : general condition, hygiene, atmosphere, merchandising.

• Staff attire and attitude : compliance, cleanliness, consistency with the brand image.

• Fluidity and consistency : fluidity of the customer journey

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Our methodology :

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Services are provided in complete confidentiality, without alerting your teams and without being intrusive,

which is the advantage of outsourcing the process.

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• Unannounced and confidential visits.

• Audit grid customized to your expectations.

• Possibility of one-off or recurring visits (monthly, quarterly, etc.) according to your needs.

• Discreet, legal, and benevolent approach.

• Identification of immediate and secondary areas for improvement.

• Clear and documented report, comments, recommendations, and concrete areas for improvement.

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>>> Your teams won't know we're coming, but you'll know everything…

 

What you get :

 

• A detailed and illustrated report, comments, photos/video (if possible), and recommendations.

• An outside, neutral, and professional perspective based on our experience in the field.

• Concrete assistance in the continuous improvement of your establishments and customer experience.

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« You will have in your hands a powerful management tool, a weapon for internal progress,

and an effective lever for customer loyalty. »​